Waterstones Contact Number: 0808 118 8787

The freephone Waterstones customer service number 0808 118 8787 should be used be anyone looking to contact an advisor with enquiries about the events held at popular stores throughout the country, to ask for the date of an upcoming book release or to report a lost rewards card.


Customer Services – 0808 118 8787

Waterstones is a British book retailer, selling both fiction and non-fiction, from classics to Booker award nominees to contemporary bestsellers. You should phone the freephone customer service contact number 0808 118 8787 for enquiries about orders made on both the Waterstones online store and in a high street branch. For instance, you may wish to ask how redeem any points accrued on a rewards card against a purchase or whether a particular book can be used in the ‘Buy One Get One Half Price’ scheme. If the book you would like to buy is out of stock, then you may also wish to call to ask when it will be back in print and available for sale. Callers can also get in touch to ask for the release date of an upcoming book by a particular author and can make a reservation to later collect in store. By the same token, you can use this number for questions about the Waterstones ‘Click and Collect’ service. Notably, customers will be able to change the store they wish to pick up a book from or even add another item to their order when speaking to a customer service advisor.

Phone Waterstones on their freephone contact number 0808 118 8787 to ask for the dates of any upcoming literary events in your local branch. For instance, popular branches of the company often host book signings, and author Q&As throughout the year. Finally, if you have made an online order that is missing an item, or has been damaged in transit, you can leave a complaint on this number. Customers can whether they will be able to claim refund on an item that does not meet their satisfaction but will be unable to return a book after a set period of time.


Call Costs and Contact Hours

Waterstones uses a freephone contact number meaning that all calls will be completely free of charge when made from either a UK landline or mobile phone. The customer service department is available to be contacted during the typical working week, throughout the opening hours 9am-5.30pm, Monday to Friday.


Waterstones Phone Numbers

Waterstones Department UK Contact Number Opening Hours
Freephone Customer Service 0808 118 8787 9am-5.30pm Monday to Friday
Alternative Customer Service Number 020 8045 1001 9am-5.30pm Monday to Friday
International Sales +44 208 045 1001 9am-5.30pm Monday to Friday


UK Store Finder

If you would like to collect a book from store or enquire about any job vacancies at a particular Waterstones branch then you should be able to find the contact details and address of any UK branch on their Online Bookshop Finder.